FAQ

Procedure

In the past, we have implemented various projects in dairies. Starting with performance optimizations and small special solutions, through the replacement of individual or several machines, to projects in which we have carried out the entire project planning (layouting, supplier selection, ….).

We are always interested in the trade-in of your used machine, no matter if you buy a new machine from us or from another supplier. Our wide network and industry knowledge allows us to use your machine for one of our future projects, or to pass it on directly to a customer. The latter can be especially effective if the used machine can still be evaluated in operation. Thus, please contact us at an early stage if you are planning to exchange a machine.

This is one of the first steps in our project management. We define clear responsibilities and contact persons in the project, which are also communicated to the customer at the start of the project if possible. In the case of more extensive projects, we have also had good experience with project meetings in which both our customers’ employees and our own have participated.

Together with our partner ia (industrial analytics) we have developed a solution for production data acquisition. Furthermore, it is possible to display and evaluate the data on dashboards in real time. The production data acquisition can be used on new and existing Hormes machines, but also on machines of other manufacturers. For more information click here.

We have gained most of our experience in the beverage industry. However, thanks to our special machine construction activities, we have also received repeated requests from other industries and have thus also developed a number of solutions that can be used, for example, in the food industry, in dairies or in the petrochemical industry.

We are able to perform a FAT at any time upon customer request. This can take place either by video or at our factory.

Training for the customer’s employees is one of the core topics during commissioning. However, many questions often only arise after the machine operators have worked with the new machine for some time, which is why further training after commissioning can often be beneficial.

The majority of our customers come from the beverage industry. However, we now also receive inquiries from the food industry and the petrochemical industry. We are particularly in demand when it comes to individual solutions tailored to the needs of our customers.

In general, visits to our reference machines are possible at any time and, in addition to videos of our machines, they are a good way to get an idea of our machines. Furthermore, the exchange with the customer operating our machine is a good chance to learn more about how the cooperation with Hormes works. Click here to schedule a visit to your desired reference machine

Technische Frage

Selbstverständlich: je nachdem, was für eine Steuerung verbaut ist und ob wir auf diese zugreifen können, ist es möglich. Wichtig ist es jedoch, dass bei einem solchen Eingriff in die Maschinensteuerung genau geprüft wird, ob wesentliche Änderungen an der Maschine vorgenommen werden. Diese bringen mitunter einen zusätzlichen, nicht zu unterschätzenden Dokumentationsaufwand mit sich. Nehmen Sie Kontakt mit uns auf, wir beraten Sie gern zu Ihrem Vorhaben.

Das tun wir. Durch unsere langjährige Erfahrung mit den Maschinen anderer Hersteller sind wir in der Lage, für viele Marken umfassenden  Service anzubieten. Auch Ersatzteile können Sie für eine Vielzahl von Herstellern bekommen. Nehmen Sie dazu am besten direkt Kontakt zu unserer Service-Abteilung auf, entweder über das Service-Formular oder per Mail, oder laden Sie hier die Doku zur Maschine hoch und wir prüfen, ob wir für Ihre Maschine Service und Ersatzteile anbieten können.

Neben retrofit Maschinen bieten wir “Genuine Hormes” Eigenentwicklungen. Das heißt, konsequent und individuell an Ihren Bedürfnissen orientierte Neumaschinen, die zuverlässig alle Anforderungen unserer Kunden erfüllen oder übertreffen.

Natürlich. Ganz nach Ihren Wünschen, Ihrem Budget: gebraucht, retrofit oder mit unseren Partnern als neue KEG Anlagen.

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